Refund &
Cancellation

Clique is a social platform that connects event hosts with attendees. Hosts independently list, manage, and may cancel or reschedule their events. This policy governs how ticket purchases, cancellations, and refunds are handled across the platform.

This policy applies to all bookings made through Clique, regardless of whether tickets were free or paid.

Once a ticket is booked and confirmed, it is non-refundable under ordinary circumstances. This applies to:

• ✕Change of personal plans or travel conflicts.
• ✕Forgetting about the event or being unable to attend.
• ✕Dissatisfaction with the event after attendance.
• ✕Requests made after the event date has passed.
• ✕Tickets transferred or sold to another person outside the platform.

Hosts set their own refund policies for individual events. Where a host offers a specific refund window (e.g. "full refund if cancelled 48 hours before"), that policy is displayed on the event page and takes precedence over this general rule.

If a host cancels their event, all confirmed ticket holders are entitled to a full refund of the ticket price paid.

Refunds are credited to the same payment method used at the time of booking (UPI, card, net banking, or wallet). If the original payment method is no longer active, please contact our support team.

If a host reschedules an event to a new date or time, ticket holders will be notified of the change. In this case:

• —Your existing ticket remains valid for the new date by default.
• —If you cannot attend the rescheduled date, you may request a full refund within the window communicated in the rescheduling notice (typically 48–72 hours).
• —Refund requests outside this window are subject to host approval.

All refunds on Clique are processed through our payment partner. Here is what to expect:

Bank processing times may vary. If you have not received your refund after 7 business days, please contact your bank before reaching out to Clique support.

Refunds outside the standard cancellation/rescheduling scenarios may be considered in exceptional cases, at Clique's sole discretion:

• —Technical failure: If a payment was charged but a booking confirmation was not issued due to a platform error, a refund will be processed in full.
• —Duplicate charges: If you were charged more than once for the same booking, the duplicate charge will be refunded within 3 business days.
• —Fraudulent booking: If your account was compromised and a booking was made without your knowledge, contact support immediately. Refunds are subject to investigation.

To raise an exceptional refund request, contact our support team with your booking reference number and a description of the issue.

Clique charges a small platform fee on paid bookings. This fee covers payment processing, infrastructure, and platform operations.

• ✕Platform fees are non-refundable even when a full refund is issued for a cancelled event.
• ✕The platform fee is shown separately at checkout before you confirm a booking.

In practice, for host-cancelled events, Clique absorbs the platform fee and refunds the full ticket face value to the attendee.

If you believe a refund was incorrectly denied or not received:

• —First confirm the refund timeline above has fully elapsed (up to 7 business days).
• —Check your bank statement for a pending credit under the original transaction.
• —Contact Clique support at support@clique.app with your booking ID and payment reference.
• —If the dispute remains unresolved, you may file a chargeback with your card issuer or bank.